Our promise: We work carefully, communicate clearly, and act fairly under the Australian Consumer Law. The summary lines are for clarity – the full terms below govern.

Contract Formation & Incorporation: Terms of Agreement By accepting a quote, confirming a booking (email/SMS), replying “I accept”, paying a deposit, or allowing our team to start, you (“Client”) agree to these Terms with Titan Cleaning Co. (“Titan”, “we”, “us”). If anything conflicts, your Quote (including any special conditions) takes precedence over these Terms. Electronic acceptance is valid under Queensland law.

Version Control & Records We record the quote ID, property, your contact details, acceptance method (e.g. accepted/deposit/works commenced), date/time/IP (for online acceptance), and the Terms version shown. Our CRM/finance records are the source of truth unless there is a clear error (please raise invoice queries within 7 days).

Variations: Extras or unforeseen conditions are priced by written variation (email/SMS is sufficient) before we proceed.

Material change option: If a variation increases price by more than 15% or delays completion by more than 1 business day, you can cancel before we proceed and we will refund any unused deposit (less approved costs).

Priority: Quote → these Terms → any other copy.

2.0A) Acceptance, Services and Payment When you accept our quote, confirm a booking (including by email/SMS), pay a deposit, or allow our team to start, you enter a binding agreement for the quoted Services and agree to pay the quoted price (as adjusted only by any agreed variations) under these Terms.

Once we have attended your property and commenced or completed the Services in your quote (and any agreed variations), you are responsible for paying our invoices in full by the due date, even if you are seeking reimbursement from a third party (for example, a tenant, body corporate or managing agent).

If you change your mind after accepting the quote but before work starts, our cancellation terms in clause 5 apply and you remain responsible for any reasonable, pre‑approved costs we have already incurred (such as booked access equipment or non‑refundable materials).

If an invoice is not paid by the due date, our usual late fees and recovery steps in clauses 2.5 and 2.8 may apply, and you may be asked to cover reasonable costs of recovery, to the extent the law allows.

2.1 Pricing: All amounts AUD, ex‑GST unless stated. Quotes are valid for 30 days.

2.2 Deposits: Jobs over $175 require a 50% deposit to book (or full upfront if requested). Jobs $175 or less are due on completion.

2.3 Methods: Bank transfer, Visa/Mastercard (+3% card fee), or cash.

2.4 Due date: Invoices are due within 7 days unless stated otherwise.

2.5 Overdues: 3% per month on overdue balances; you cover Titan’s reasonable recovery costs (agency/legal).

2.6 Part disputes: Please pay undisputed amounts by the due date.

2.7 Records: Our CRM/finance records are conclusive absent manifest error; invoice queries must be raised within 7 days.

2.8 No set‑off & chargebacks: Don’t use set‑off or card chargebacks for undisputed sums; unauthorised chargebacks may incur reasonable admin/recovery costs.

Access & utilities: Provide safe access/parking, a working outdoor tap, and (if requested) a power outlet (GPO).

Clear the area: Please remove vehicles, pots, furniture, mats, and décor (we don’t move these and aren’t responsible for them).

Keep it safe: Keep pets, kids, and visitors out of work zones.

Fragile spots: Tell us about anything delicate or already damaged (e.g. loose tiles, oxidised/peeling paint, cracked pavers/render, leaking flashings/gutters, exposed electrics).

Run‑off & gardens: Point out drains and sensitive areas (ponds, new turf, veggie beds) so we can plan protection and run‑off.

Delays on the day: If the site isn’t ready or access is delayed more than 20 minutes, a standby/call‑out fee may apply (see quote/current schedule). If a generator is needed, it’s a variation.

Unattended access: If you authorise keys/codes/lockbox, we take reasonable care, but we’re not responsible for loss from incorrect codes, faulty locks, or third‑party interference unrelated to our negligence.

We’ll help: Not sure about prep? Ask – we’ll do a quick pre‑start check and flag anything that needs attention.

3A) Structural Condition, Safety & Slip Risk Our promise: We work carefully using industry‑standard methods. If anything looks unsafe or unsuitable, we’ll pause and explain options before proceeding.

Fit for cleaning (your confirmation): You confirm nearby structures/surfaces are sound, weather‑tight, and suitable for exterior cleaning (soft‑wash detergents, controlled water pressure, ladders/access gear).

Known weaknesses (tell us): Please let us know in writing about any known/suspected issues, e.g. brittle/loose roof tiles or sheets, cracked render/pavers, hollow/soft concrete, peeling/oxidised coatings, failed sealants/flashings, leaking/blocked gutters/downpipes, compromised glazing, or exposed electrics.

Secure & weatherproof (site prep): Close/cover doors, windows, vents, external power points, lights, alarms, inverters, and secure/remove loose items (vehicles, furniture, pots, décor).

If conditions aren’t right: We may pause, adjust methods, or recommend remedial works. Extra time/equipment are variations. We’re not responsible for delays while making the site safe.

Fair risk allocation & slip hazard (ACL‑compliant): To the extent the law allows, we’re not responsible for loss, damage, injury, delays, or rework arising from:

Pre‑existing/hidden conditions or prior poor workmanship. Inherent material limits or normal outcomes of cleaning/sealing (e.g. oxidation, high porosity, efflorescence, colour variation, highlighting existing repairs/stains). Non‑compliance with our prep/protection/cure instructions in Clauses 3 and 6, any quote notes, SDS/TDS, or written post‑care. You acknowledge surfaces can be slippery when wet, freshly cleaned, pre‑treated, or freshly sealed – especially during the first 24–72 hours of cure (as advised in writing) and in shaded/damp or pool‑adjacent areas, on stairs/ramps, and with higher‑gloss sealers.

Your duty of care (access & warnings): You agree to:

Keep people, pets, vehicles, and equipment off work areas during works and until our advised re‑entry/cure time. Maintain barriers and signage we place (and replace/extend as needed). Keep surfaces dry where instructed; avoid detergents/chemicals until cure is complete; and follow any special cautions for stairs, ramps, pool surrounds, and glossy finishes. Slip claims (exclusion & indemnity): To the extent the law allows, we’re not liable for slips/trips/falls or related loss arising from entry/use during works or before advised re‑entry/cure time, removal/ignoring of barriers/signage, or failure to follow the instructions described above. You indemnify us for third‑party slip claims to the extent they result from those circumstances. This does not apply to our negligence or to non‑excludable rights under the Australian Consumer Law.

Covering our reasonable loss: If a third party claims loss because site prep/disclosure/protection wasn’t done as above, you agree to cover our reasonable losses/costs, except where caused by our negligence or our breach.

Your rights remain: Nothing here removes your non‑excludable ACL rights; any limits apply only as the law permits.

3B) Hazardous Materials, Utilities & Electrical Safety: Tell Us About Asbestos/Lead/Mould/Electrics Please disclose: Tell us in writing if asbestos, lead‑based coatings, significant mould, contaminated run‑off, or non‑weatherproof electrics are present or suspected.

Right to stop: If hazardous materials/unsafe electrics are identified or suspected, we may pause or refuse work until safe. Extra time/equipment are variations.

Containment: We minimise overspray/run‑off. Where capture/neutralisation/trade‑waste is mandated, related costs are variations.

Risk allocation: To the extent the law allows, we’re not liable for exposure/damage from pre‑existing hazards or unsafe electrics.

Results vary: Age, porosity, prior coatings, efflorescence, oil/rust/organic stains, and oxidation limit outcomes – perfect removal isn’t guaranteed.

Soft‑wash chemistry: Low‑pressure detergents lighten organic staining; they may bleach sensitive plants/metals despite precautions (see Schedule A).

Workmanship warranty: Tell us in writing with photos within 7 days if you see a workmanship issue; we’ll re‑attend within a reasonable time. Excludes new soiling/weathering, client neglect, product limits, and pre‑existing conditions.

Biological regrowth: We remove growth present on the day. Future regrowth of mould/algae/lichens depends on conditions and isn’t a defect.

ACL safety valve: Your ACL rights remain; our limits apply only as permitted by law.

Weather: For safety/quality (rain, wind, extreme heat) we may reschedule – deposits roll forward.

Force majeure: No liability for delays outside our control (storms, outages, illness, parts failure, government orders).

Sealers: Moisture/porosity/substrate condition affect results. Whitening/blushing/trapped moisture can occur on damp substrates or with active efflorescence.

Cure & access (unless product data sheet says otherwise):

Keep dry: 24 hours (no irrigation). Foot traffic: after 24 hours; vehicles: after 72 hours. No cleaning/pressure/chemicals for 7 days. Early use/moisture impacts are Client risk.

Slip variance: Some coatings increase slip resistance; others may reduce it when wet – reasonable variance is inherent to the product chosen.

Polymeric sand: Keep area dry 24–48 hours; irrigation off. Minor early washout after first rains isn’t a defect.

Tyre pick‑up/marking: Fresh sealers can mark from hot tyres/plasticisers during early cure; follow re‑entry guidance. If we re‑attend, it’s billable.

Gutters/downpipes: Flushing can reveal hidden blockages/leaks; pre‑existing failures aren’t our liability.

Solar panels: We follow manufacturer guidance and don’t disturb cabling/mounts. Not liable for pre‑existing micro‑cracks/delamination or warranties voided by non‑Titan works.

Skylights & accessories: Older polycarbonate/acrylic skylights, antennae, whirlybirds, solar HWS, perished seals/brittle domes can crack or leak due to age/UV. We avoid aggressive methods; however, we’re not liable for failure of aged/brittle components or pre‑existing leaks.

Authorisation: You authorise practical on‑site measures (gutter guards, berms, bagging, diversion) and identify sensitive areas.

Compliance: We comply with WHS and act reasonably to comply with stormwater/environment rules. Extra compliance/disposal costs (if mandated/requested) are variations.

Neighbouring property: You’re authorised to permit the Services and acknowledge noise, mist, and minor spray can occur despite safeguards. Please notify neighbours if appropriate. You indemnify us for third‑party complaints/claims arising from lack of such authorisation/notice, except where caused by our negligence.

Water restrictions: You warrant any required water permissions/exemptions are in place. If authorities impose conditions, extra compliance is a variation. Fines from incorrect Client information are for the Client.

Inherent risks: Soft‑wash may highlight oxidation (“tiger striping”) or reveal colour variance; degreasers can draw out subsurface staining. These aren’t defects. See also Clauses 3 & 3A.

No indirect loss: We’re not liable for indirect or consequential loss (e.g. lost rent/value, business interruption).

Liability cap: Our total liability for a claim is capped at the amount paid for the relevant Services, to the extent permitted by law.

Marketing use: Unless you opt out in writing before work starts, we may use images of work areas only in our portfolio/marketing.

SDS/TDS: Safety/Data sheets are available on request.

Privacy: By engaging us, you consent to us using contact/property details to deliver services, bill you, and keep records per our Privacy Policy.

If still unresolved: After 30 days, we’ll attend mediation in Hervey Bay. If unresolved, either party may proceed in the Queensland courts.

Payment on termination: On termination, you pay for Services performed and approved materials procured to date.

Public liability: We hold $10m Public Liability Insurance (evidence on request).

Right to refuse: We may refuse/stop work if conditions are unsafe/non‑compliant (WHS discretion). Standby/return fees may apply if hazards aren’t remedied.

Height safety & access: If scaffolds, edge protection, EWP (cherry picker), or fall‑arrest are required/requested, hire and deployment time are variations. We may refuse roof work without compliant access.

Subcontractors: We may subcontract; Titan remains responsible for delivery.

Assignment: You can’t assign without our consent.

Severability: If a term is invalid, the rest stands.

Entire agreement: These Terms + your Quote are the whole agreement.

Amendments: Must be in writing (email is fine).

Governing law: Queensland, Australia.

Survival: Clauses 2 (to unpaid sums), 3–3B, 4.4–4.6, 6–11, and 14 survive completion/termination.

No waiver: Not enforcing a right doesn’t waive it.

Schedule A – Risk Disclosure (Read Before Accepting) Soft‑wash chemistry: May bleach organics and discolour sensitive metals/fabrics/plants despite rinsing.

Oxidised coatings: Cleaning can reveal streaking/uneven colour where oxidation already exists (e.g. Colorbond®, painted gutters/fascia). Cleaning exposes – doesn’t cause – oxidation.

Porous/aged masonry: Deep stains, salt (efflorescence), rust and oil can persist or reappear as pores release contaminants.

Sealing: Shade, moisture and temperature affect cure; whitening/blushing can occur if moisture is present. Please follow keep‑dry/traffic windows.

Run‑off: We’ll manage run‑off reasonably; please point out sensitive areas (ponds, new turf, edible gardens).

Glass: Mineral deposits can etch glass over time; cleaning may expose pre‑existing etching.

Roofing: Old tiles/flashings/brittle sheets may crack or leak due to age – not our workmanship.